• Stock Return Policy
    Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any deliver return request that falls outside of our stated policy will not be entertained.

    • Customers are required to send in a written notice via email to us within 2 days of receiving the item for a valid exchange or return
    • Item return must reach our premises within a week from date of informing us
    • Items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return
    • Customers are required to e-mail us the Return Details as below:

    Return Details


    (e.g. abc@gmail.com)

    Sales Order Number:

    (the order number for the item that you want to send back)


    (e.g. stain item/button missing)

    Tracking Number:

    (your courier company tracking number)

    Important Notes

    • The return and replacement shipping fee will be borne by GREENROOM provided the return and replacement is due to Damage or Expired item
    • Any exchange of item is subject to the same product only
    • If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer
    • GREENROOM reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy